Integrating your systems since 1988

The Right Skills At The Right Time

A common trend in most organisations is they all need to make better use of technology to be competitive.  This is as critical for a midsized organisation, as it is for Australia's Top 100 companies.

Our services simplify the integration and management of information systems ensuring the technology delivers real value to your organisation.

We achieve this by leveraging the intellectual know-how that resides within our team of highly qualified and motivated engineers, ensuring we deliver the right solution every time and on time!

Professional Services

Our professional services team specialise in discovery, design, and deployment of IT solutions to suit your needs.  All projects have a defined scope, duration and set of deliverables with a fixed fee for service, making us responsible for the success of your projects.

Discovery - Through this phase we get to understand your issues and the business problems you are trying to solve.  This process establishes  an objective baseline from which to design a solution or managed service offering.  We take into account your financial requirements to determine whether purchasing, leasing or bundled services is the right solution.

Design - Leveraging our Solution Architects intellectual capital and the knowledge of our strategic vendors, we draw up the design or managed service based on the outcomes of the discovery phase taking into account budget allocation, business needs, integration into the current environment and ongoing  manageability.  Each design is thoroughly reviewed internally before being presented to you.

Deployment - Through the use of our own methodology combined with best practices we roll out the project to an agreed design and scope of works.  A pilot is typically performed ensuring all requirements have been addressed.  Key success criteria are identified for the pilot and user acceptance testing is performed. Once the pilot is signed off the solution or managed service is brought into production, ensuring minimal disruption to your business. 

Documentation and Training - Accucom encourages as much knowledge transfer as possible with our client's IT staff, thus providing tailored documentation and training options.  This may be formal classroom, web-based or "desk side" training or any combination thereof.

Decommission -Every IT solution has a defined lifecycle.  Using the same approach  to commission a project we decommission a solution, ensuring that the environmental impact is minimal and the correct method of disposal is used.

Managed Services

The current challenges of IT for mid sized organisations are using capital for technology, keeping up to date with technology infrastructure and application versions, ensuring security, providing connectivity and the right level of support.

 Accucom offers a wide range of managed services to overcome these hurdles.  From day one you will benefit from ready-to-use managed services solutions and a reduction in expense, especially as your business grows and changes.

 Service Delivery Management - This is the Accucom difference! Whether we manage only a small component or your entire infrastructure, a Service Delivery Manager and monitoring is always provided to oversee the managed service.    This gives you peace of mind that a real person is overseeing the delivery of the service at  all times.  They ensure that service delivery is consistent, act as an escalation point, provide monthly reporting and ongoing advice how your IT systems can better service your business.

 Managed Desktop - Instead of your business dealing with the costs and risks of installing and maintaining desktop hardware and software, Accucom provides either a locked down desktop device or a hosted desktop at a fraction of the cost of the traditional model with full telephone and remote support built in.   From day one you will benefit from ready-to-use solutions and a reduction in expense, especially as your business grows and changes.

 Managed Servers - This service is to monitor, maintain and support some or all of your servers, either on your premises or in our hosted "cloud" environment.  This is managed against strict Service Level Agreements, providing you with a fixed operating cost, service consistency, access to the best skill sets and peace of mind that your data centre is safe and well maintained.

 Online Backup - A simple and safe way to back up your desktop, laptop or server data regardless of location.  A copy of your data is stored in a secure, remote location which can be updated or restored as often as you like.  Safe, reliable and accessible.

 Messaging & Collaboration - If you're looking for a secure, reliable email platform for your business, our hosted Microsoft Exchange® presents the perfect solution.  Exchange® lets organisations reap the benefits of using Exchange in conjunction with Outlook, without having to invest in the costly infrastructure.  Share your calendars and contacts, setup complex mail setups and synchronise with your mobile devices.